The Saga Continues

One other thing Mark the Comcast Dude said on Tuesday was that a customer service rep would call us on Wednesday to discuss/confirm the confirmation. Friday around 2ish, I email Mark. I get an OOO message. OK, I can wait until Monday. But Monday isn't good enough for Mark. He emails me back within the hour, tells me that I'll be getting a credit for the service and both late fees and that a local rep "tried" to call us and is there another number she can use.

I finally get a voicemail from the rep. I then get her voicemail and give her my work number. Guess what, she doesn't call back today.

Is there a lesson here? Not really - we already knew there were a precious few outstanding Comcast employees. But Mark IS one of them. I have no doubt that he'll at least give me my money back and that has to be enough. My local rep, not outstanding, but with Big Brother watching, it'll get done.

FYI, we have another cable box apparently going bad. hysTERical. But it is a few years old and it doesn't take much to trade it in for a new one....